Last updated: September 16, 2026
This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version
Mauricio Zúñiga Cuéllar, Tax ID (NIT) 94.060.281-1, Calle 3D # 66 - 47, Cali, Colombia. Contact: livetranslate@kaistrategylab.com.
The audio of your conversations is processed in real time solely to generate the translation and is NOT stored on our servers: neither the original audio, nor the translated audio, nor the transcriptions. When the session ends, that content ceases to exist on our platform.
The only thing recorded is usage metadata: date, mode (Individual, Conversation or Conference), languages used, duration and KaiCoin consumption, necessary for your history and your billing.
Your account is created the first time you sign in with your Cuenta Kai. We process: your name, your email address, your Cuenta Kai identifier and your interface language; the details you choose to add to your profile (gender, year of birth, country and preferred translation language, all optional); the messages you send us from "Help us improve", together with the page, language and browser you write from; and service usage data (sessions, consumption and purchase orders). We do not store your password: it lives in Cuenta Kai. Purpose: to provide the service, offer support, process payments, improve the product and communicate relevant changes.
Email updates are optional and do not depend on your account. You subscribe if you tick the newsletter box when creating your Cuenta Kai (it starts unticked) or if you leave your email address in the newsletter form on our home page. In both cases we use your email address (and your name, if you give it to us) to send you commercial communications about Kai Live Translate and the rest of Kai Strategy Lab's products, and the list is operated by Kai News, our own email platform (same ownership). You can unsubscribe at any time from the link at the bottom of every email, without it affecting your account.
Those who join a room or listen to a conference via QR code do not need an account and are not asked for any personal data. Their audio (in Conversation rooms) is processed in real time under the same rules: with no storage. To curb abuse, their IP address is used transiently to limit connections and attempts; those limits live only in the server's memory and the IP address is not stored in our database.
To operate, we use providers that process data on our behalf and may be located outside Colombia: OpenAI (real-time processing of the audio to generate the translation; along with the audio it receives a pseudonymous identifier, derived from your account or, if you join as a guest, from your IP address, using a secret OpenAI does not know, so that abusive use can be traced without revealing who you are), Hostinger (the server the service runs on; a group based in Lithuania) and dLocal Go, a product of the company dLocal (payment processing: card data is handled by the gateway and never reaches our servers).
Sign-up and sign-in for Kai Live Translate are operated by Cuenta Kai (id.kaistrategylab.com), the identity service of the Kai family, under the same ownership, not an unrelated third party. When you sign in, Cuenta Kai confirms to us your identifier, email, name, language and whether your email is verified; none of your session audio or your translations travels to Cuenta Kai (in fact, that audio is not stored anywhere). Your password lives there (as an irreversible hash), and it is changed and recovered there. Its terms: id.kaistrategylab.com/legal/privacidad.
We only use first-party, strictly necessary cookies: klt_session keeps you signed in, klt_lang remembers the interface language and kai_oidc exists only during the ten minutes in which you sign in with your Cuenta Kai. In addition, your browser keeps a few preferences in its local storage (language, usage mode, microphone capture mode, whether you see the original text and the prompt to install the app), which never leave your device. We do not use advertising or third-party tracking cookies.
On the home page and the packages page we also measure how long they take to load and respond (three speed figures, the page language and whether the device is mobile or desktop), with no cookies and nothing that identifies you: we store neither your IP address nor your browser. It helps us keep the pages fast on slow connections too.
Article 8 of Colombian Law 1581 of 2012 grants you six rights over your data, and we list all of them because that same law requires us to inform you of them: (a) to know, update and correct your data; (b) to request proof of the authorization you gave us; (c) to be informed of how we have used it; (d) to file complaints with the Superintendence of Industry and Commerce (SIC); (e) to revoke the authorization and request deletion; and (f) to access your data free of charge. We don't grant you these rights: you have them by law. This is how you exercise them:
You may access, update, rectify and delete your data, and revoke your authorization, by writing to livetranslate@kaistrategylab.com from your account email. Deleting the account erases its operational data, except for records that the law requires us to keep (for example, billing supporting documents).
You may also ask us for proof of the authorization you gave us when you created your account, and file a complaint with Colombia's Superintendencia de Industria y Comercio (SIC) if you believe we have failed to comply with the habeas data law. Write to us first: almost everything gets resolved there, and the law also asks you to exhaust that claim with us before going to the SIC (art. 16 of Law 1581). It is not a condition we impose: it is the step the SIC expects to find already taken.
By writing to livetranslate@kaistrategylab.com from your account email, you can ask us to tell you what use we have made of your data, and access it by asking us for a copy. We do not charge for handling these requests.
We apply reasonable measures: encryption in transit (TLS); identity verified by Cuenta Kai, with no passwords in our database; sessions with a random token of which we only store an irreversible fingerprint; per-account isolation; usage limits against abuse; daily backups of operational data; and server access controls.
This policy is governed by Law 1581 of 2012 and other Colombian personal data protection regulations.