Last updated: July 6, 2026
This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version
Kai Live Translate does not charge subscriptions or make recurring charges: you buy credits or passes when you decide to, and that is the entire commitment. There are no automatic renewals to cancel.
If it is your first purchase on the platform and the service does not meet what you expected, you may request a refund within the 7 calendar days following the payment. The amount paid is refunded, proportionally deducting credits already consumed and passes already started at their purchase price. Applies only once per customer.
Credits already consumed and passes already started are not restored (a pass that has been started is deemed fully consumed). Welcome credits and those granted as a courtesy have no monetary value and are not refundable.
For distance sales, the right of withdrawal under the Colombian Consumer Statute (Law 1480 of 2011) applies within 5 business days of purchase, provided the service has not started to be performed with your consent (unused credits, passes not started). It is a statutory right and it is yours on every purchase.
The 7-day guarantee described above is a different, additional thing: we offer it ourselves, it applies once per customer, and it does contemplate that you have already used the service — which is why it proportionally deducts credits already consumed and passes already started at their purchase price. Neither replaces the other: you can rely on whichever one applies to your case.
Write to livetranslate@kaistrategylab.com from your account email, with the order reference (KLT-XXXXXX), the purchase date and the reason. We respond within a maximum of 5 business days; approved refunds are processed through the same payment method, and crediting times depend on the gateway and your bank.
If a session fails for reasons attributable to the platform (not to your connection or device), we will restore the credits or the pass consumed in that session. Report it with the approximate date and time so we can verify it in the logs.
We may reject 7-day guarantee requests where there is reasonable evidence of fraud or abuse (for example, heavy credit consumption followed by repeated refund requests). This affects only that guarantee, which is ours to give: the right of withdrawal is statutory and does not depend on our judgement.